Grievance Procedure
AMT acts as an arbitrator to resolve any potential conflict that may arise between MFIs and rating agencies through its grievance panel.
To lodge a complaint or for further information on the process, please click here to download the Grievance Procedure.
Code of Conduct
- Planet Rating, MicroFinanza Rating and MicroRate signed the Code at AMT's board meeting in September 2011.
Rating agencies that are members of AMT are required to sign the code and abide by it at all times. The code of conduct was drawn up by AMT to ensure that the supply side of the microfinance rating market adheres to certain principles in order to strengthen the quality of that supply.
Whilst rating agencies that are members of AMT are obliged to sign the code, non-member rating agencies active in Africa are wholeheartedly encouraged to become signatories.
Click here to read the full AMT code of conduct.